Order InfoStore Policies
I want you to be absolutely happy with your purchase. I take great pride in producing quality, handmade accessories that I hope you will love. I encourage my customers to read the detailed descriptions and view all photographs that I provide on each listing in my shop. Please contact me prior to making a purchase regarding any questions you may have about my one-of-a-kind designs. I am happy to answer questions and provide additional photos to help guide you in making a decision about an accessory.
Rosy Posy Designs are final sale. Please choose your pieces carefully as I am unable to offer refunds if you change your mind after the item has been shipped and received. I use vintage materials that I often only have one sample of and many of my products are custom and made to order. Due to the delicate nature of handmade special occasion and wedding items, I am not able to make samples for my customers to try on and return.
In the event that a piece is damaged in transit to you, I will exchange your piece or provide a refund upon return of the item within 7 days in it's original packaging/box. Returns and refunds are not accepted on any items that have been damaged as a result of customer mishandling.
~ Your purchases are sent via USPS First Class or Priority Mail with delivery confirmation and tracking unless otherwise requested.
~ All ready-to-ship items are shipped within 2 days of payment clearing.
~ Other options are available if you need it faster. Contact me prior to purchase if you would like expedited shipping or insurance added to your package.
~ Rosy Posy Designs ships internationally to Canada and Japan. Contact me for shipping inquiries if you are ordering from another country not listed here.
~ International packages are shipped via USPS First Class International or Priority International. Packages may take 2-6 weeks for delivery. Contact us prior to your purchase if you would like to upgrade to a faster service.
~ Per law, international buyers are responsible for paying VAT/custom fees and taxes upon receipt of their items. Any customs or import duties are charged once the parcel has reached it's destination country. I cannot guarantee that you will or will not be charged any customs taxes or duties.
~ For Bridal/Wedding items that need to arrive for an important wedding date, I encourage an upgrade to USPS Express International shipment as this method of mail provides you with fast delivery, a tracking number and insurance. Contact me prior to purchase if you would like to upgrade and I will give you an accurate shipping cost.